Have you ever been shouted at, criticised, pushed around or insulted in the course of your activity? Conversely, have you ever lost your temper with or disrespected someone?
Nowadays, crises and conflicts are seen as inevitable and are often a time for mutual readjustments and adaptations. There is also a need to learn how to deal with frustration, anger and aggression. As part of this training, you will learn how to deal with frustration, anger and aggression. You will receive the tools you need to adopt an open and solid position, which will help you to defuse a situation of conflict and, in time, avert aggression.
Aggressiveness is synonymous with suffering and, unlike mutual understanding, it prevents a relationship from being productive and flourishing.
So how can we adapt our behaviour when faced with a situation of conflict or aggression? What behaviours should we adopt to defuse a situation and avoid it becoming worse?
We will help you construct different approaches to use in the event of verbal or physical aggression.
This module is divided into 2 parts:
- a theoretical part in which we will supply you with the tools you need to deal effectively with the anger, frustration and aggression of another person;
- a practical part : exercises and readings in situations
