How to respond to verbal and physical violence

How to respond to verbal and physical violence (4 or 8 hours training)

What ?

Have you ever been shouted at, criticised, pushed around or insulted in the course of your activity? Conversely, have you ever lost your temper with or disrespected someone?

Nowadays, crises and conflicts are seen as inevitable and are often a time for mutual readjustments and adaptations. There is also a need to learn how to deal with frustration, anger and aggression. As part of this training, you will learn how to deal with frustration, anger and aggression. You will receive the tools you need to adopt an open and solid position, which will help you to defuse a situation of conflict and, in time, avert aggression.

Aggressiveness is synonymous with suffering and, unlike mutual understanding, it prevents a relationship from being productive and flourishing.

So how can we adapt our behaviour when faced with a situation of conflict or aggression? What behaviours should we adopt to defuse a situation and avoid it becoming worse?

We will help you construct different approaches to use in the event of verbal or physical aggression.

This module is divided into 2 parts:

  • a theoretical part in which we will supply you with the tools you need to deal effectively with the anger, frustration and aggression of another person;
  • a practical part : exercises and readings in situations

How ?

How to react to different types of aggression
instrumental – frustrations – reactive – pathological

In this module we will attempt to answer the following questions:

  • Identify the warning signs of verbal and non-verbal aggression and prevent conflicts
  • Recognise the different levels of aggression in behaviours (behavioural study and decoding) so as to be able to evaluate the situation and the level of aggressiveness of individuals
  • Select and establish a conflict resolution strategy best suited to every situation
  • Control levels of aggressive behaviours
  • Know how to identify people who could generate a situation of conflict
  • Understand body language: open and closed gestures
  • Know how to observe a situation: the rapid evaluation of a person’s potential danger
  • Remain in control of yourself and not break off contact with the person you are speaking to

This is a 2 parts module

  • Practical lessons
  • Role play and practical exercises

self-defense training and dealing with aggression in a professional environment

How to manage aggression in patients

The hospital environment, for example, is regularly faced with violent situations, especially nursing staff in A & E and reception. To enable you to respond to this increase in physical assaults and deal with this type of violence in hospitals, we are offering a training course in the management of aggression in a hospital environment.


Le qui ?

Our training courses are led by experts in the field whose efficiency, rigour, discretion, motivation and professionalism are an integral part of their daily lives.

Our workshops “How to respond to verbal and physical violence ” lasts 4 or 8 hours.